Privacy Policy

We're not in the business of selling your data or spamming you with junk. Here's what we actually do with your info:

• Service your vehicle - this is the main thing. We need your info to diagnose problems, order parts, and get your car back on the road.
• Keep you in the loop - we'll send appointment reminders, updates on your vehicle's status, and let you know when it's ready for pickup.
• Maintain service history - keeping records helps us provide better service down the line. We'll know what we've done before and can spot patterns.
• Process payments - obviously we need to charge for our services. Your payment info goes through secure channels.
• Send maintenance reminders - if you opt in, we might remind you when it's time for an oil change or scheduled service. You can opt out anytime.
• Improve our services - we look at trends and feedback to get better at what we do.
• Legal stuff - sometimes we're required to keep records for warranty claims, legal requirements, or regulatory compliance.

We're pretty protective of your information, but there are a few situations where we might need to share it:

• Parts suppliers - when we order parts for your specific vehicle, suppliers might need your VIN or vehicle details.
• Payment processors - companies like Visa, Mastercard processors handle your payment transactions securely.
• Warranty providers - if you're doing warranty work, we'll need to share service details with the warranty company.
• Insurance companies - if you're filing a claim, we might need to provide repair estimates or documentation.
• Legal requirements - if the law requires it, we'll comply. But we're not just handing over data willy-nilly.

We don't sell your data to marketers or third parties. That's not our style. Your info stays with people who actually need it to help service your vehicle.

Security's important to us. Here's what we do to keep your data safe:

• Secure storage - your data's stored on password-protected systems with limited access. Not everyone on staff can access everything.
• Encrypted communications - our website uses SSL encryption. You'll see that little padlock in your browser.
• Regular backups - we backup data regularly so nothing gets lost if something goes wrong.
• Staff training - our team knows the importance of keeping client information confidential.
• Physical security - paper records are locked up. We're not leaving customer files lying around.
• Secure payment processing - we use PCI-compliant payment processors. Credit card details don't sit on our servers.

No system's 100% foolproof, but we take reasonable precautions to protect your data from unauthorized access or disclosure.

It's your data, and you've got some say in how we use it:

• Access your information - you can ask to see what data we have on you. Just give us a call or send an email.
• Correct mistakes - if something's wrong in your records, let us know and we'll fix it.
• Opt out of marketing - don't want service reminders or promotional emails? No problem. Just tell us and we'll stop.
• Request deletion - in most cases, you can ask us to delete your information. There are some exceptions - like if we're legally required to keep certain records for a specific period.
• Withdraw consent - if you've given permission for something specific, you can take it back anytime.

Under Canadian privacy law (PIPEDA), you've got certain rights. If you wanna exercise any of these, just reach out to us at service@mystravorncitadel.info or call (604) 555-8734.

Our website uses cookies - those little bits of data that help websites remember you. Here's the deal:

• Essential cookies - these keep the site functioning. You can't really turn these off if you wanna use the site.
• Analytics cookies - help us understand how people use our site. We use this to make improvements. These don't identify you personally.
• Preference cookies - remember your settings so you don't have to re-enter stuff every time.

Most browsers let you control cookies through their settings. You can delete or block cookies if you want, though some parts of the site might not work as smoothly.

We don't use tracking cookies to build advertising profiles or anything creepy like that. We're a local auto repair shop, not a tech giant.

We don't keep your data forever, but we can't delete everything immediately either. Here's how long we typically hold onto things:

• Service records - we keep these for at least 7 years. It's partly legal requirements, partly so we can help you with future services or warranty issues.
• Contact information - as long as you're an active customer or until you ask us to delete it.
• Payment records - typically 7 years for tax and accounting purposes.
• Marketing communications - until you unsubscribe or we don't hear from you for a really long time.

Once we don't need your data anymore, we'll securely delete or anonymize it. We're not sitting on old files just for the heck of it.

Sometimes our website might link to other sites - maybe parts manufacturers, industry organizations, or helpful resources. Once you click those links, you're on their turf and their privacy policies apply.

We try to only link to reputable sites, but we can't control what they do with your data. So if you're clicking around, just be aware you're leaving our site and might wanna check out their privacy policies too.

Sometimes we might need to update this privacy policy - maybe laws change, or we add new services, or we find better ways to protect your data.

When we make changes, we'll update the "Effective Date" at the top of this page. If it's a big change, we'll try to let you know directly through email or a notice on our website.

We recommend checking back here occasionally, especially if it's been a while since your last visit. But honestly, we're not planning on making major changes all the time - we like keeping things consistent.

Got questions about this privacy policy? Wanna know what data we have on you? Need to update or delete something? Just reach out.

Email: service@mystravorncitadel.info
Phone: (604) 555-8734
Address: 2847 Granville Street, Vancouver, BC V6H 3J4

We'll do our best to respond within a reasonable timeframe - usually a few business days. If you've got a formal complaint about how we've handled your data, you can also contact the Office of the Privacy Commissioner of Canada.

But really, just talk to us first. We're reasonable people and we wanna make things right if there's an issue.